1 reviews | Active since Nov 2014
why is my dstv not disconnected
I really hate coming here to complain, but it seems its the only way to get things done. I cancelled my dstv on the 08/02/2016 and asked it be disconnected. My monthly debit orders run from the 11th of each month. My dstv is still running on the 12/02/2016. On the 08.02.2016 I was told no monthly payment will be debited, but guess what.... it was. When I called to enquire I was told I requested a downgrade????? Plus my dstv would be disconnected with immediate effect. When I get home its still on. First I need my refund back please and it disconnected so there is not another debit order deducted. I have had it disconnected for a reason .... I cant afford it right now so please get your act together. Thank you. Bev ***
Thank you for taking our call today. We apologise for the delayed response and the inconvenience caused.
As discussed, we have processed your request for a refund. Upon approval from our finance department. It will takes five to ten working days for the funds to reflect in your bank account.
We have also referred your cancellation request to our insurance department. You can also follow up and contact them directly on ***. Our insurance team operates Monday to Friday from 08h00 to 17h00.
Thanks again for bringing this matter to our attention. We value your support.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today. We apologise for the delayed response and the inconvenience caused.
As discussed, we have processed your request for a refund. Upon approval from our finance department. It will takes five to ten working days for the funds to reflect in your bank account.
We have also referred your cancellation request to our insurance department. You can also follow up and contact them directly on ***. Our insurance team operates Monday to Friday from 08h00 to 17h00.
Thanks again for bringing this matter to our attention. We value your support.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah