1 reviews | Active since Feb 2015
why is my account bill so much for one month?
After calling the call centre in May asking for a downgrade because I could not afford the package for that month, the agent I spoke to adviced that I should pay my bill either way and can from the next month discontinue my use, meaning that they can switch it off until I am able to continue paying my subscription. I also asked that my payment date be changed to the 25th because that's when I will be getting my salary. The lady noted and said it was alright. On the 25th May, I payed my usual R319, after my subscription was discontinued but today the 15 June my subscription was discontinued when I called the customer centre I was told to pay an extra R45.60 to which immediately after the call I paid. I tried switching on my decoder and now the message read account in arrears R270 must be paid. Again, I called this time the lady I spoke to wasn't sure why I had to pay before the 25th but assumed it was a charge for switching off subscription... please clarify how this works because your agents seem to be just as confused.
It is with regret that we learn of the frustration and inconvenience you have experienced with your decoder. Please accept our sincere apologies in this regard.
Please be advised that we checked your account and noticed that your service were disconnected on 10th May 2015 because we did not receive any payment for the next subscription period from 10the May 2015 until 9th July 2015. We then received payment amount of R319.00 on the 25 May 2015.
We confirm Compact service was activated on the 25th May 2015, you were charged R50.00 reconnection fee and for subscription fee R170.13 from the 25th May 2015 until 9th June 2015.
Compact service were automatically disconnected on the 15th June 2015 and account was in credit with amount the amount of R91.70, your service were activated again on 16th June 2015 no re-connection fee were charged when activation was done.
Your amount payable now and that is due will be R163.50 for your subscription from 16th June 2015 until 9th July 2015, after making the amount R163.50, your next amount of R319.00 payable will be on or before the 10th July 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
enquiries@multichoice
It is with regret that we learn of the frustration and inconvenience you have experienced with your decoder. Please accept our sincere apologies in this regard.
Please be advised that we checked your account and noticed that your service were disconnected on 10th May 2015 because we did not receive any payment for the next subscription period from 10the May 2015 until 9th July 2015. We then received payment amount of R319.00 on the 25 May 2015.
We confirm Compact service was activated on the 25th May 2015, you were charged R50.00 reconnection fee and for subscription fee R170.13 from the 25th May 2015 until 9th June 2015.
Compact service were automatically disconnected on the 15th June 2015 and account was in credit with amount the amount of R91.70, your service were activated again on 16th June 2015 no re-connection fee were charged when activation was done.
Your amount payable now and that is due will be R163.50 for your subscription from 16th June 2015 until 9th July 2015, after making the amount R163.50, your next amount of R319.00 payable will be on or before the 10th July 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
enquiries@multichoice