LV
Leonie V
1 reviews | Active since Nov 2022
07 Nov 2022, 14:17
Why is DStv still in business?!
I have been trying for a week to get DStv to activate the streaming only service on my account. I have been in touch with them via chat, whatsapp, facebook and twitter, almost daily, and some days several times. The user interface they refer me to doesnt work. The service staff dont scroll up and ask for the same information every single time, and then give me the same answer: we are escalating your request. Then, nothing. I have asked to be reimbursed as I have credit in my account - I paid for the service I was trying to order, twice, during the tedious ineffective process. It is clear the company does not really want customers, and I guess it is a matter of time before they go out of business. Hopefully after they have reimbursed me.
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
07 Nov 2022, 14:28Hi Leonie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply07 Nov 2022, 14:28
Official
Hi Leonie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
LV
Leonie V's updateReviewer Update
07 Nov 2022, 14:51So, to get my money back, they are requesting all my banking details, ID and proof of my bank account, so that they can activate a debit order on the account. Do I trust them not to activate services and instead of reimbursing me, debiting my account...? No. I dont. So I would rather write off the R1400 you owe me, Dstv. And I will NEVER be a customer again.
LV
Leonie V's update07 Nov 2022, 14:51
Reviewer Update
So, to get my money back, they are requesting all my banking details, ID and proof of my bank account, so that they can activate a debit order on the account. Do I trust them not to activate services and instead of reimbursing me, debiting my account...? No. I dont. So I would rather write off the R1400 you owe me, Dstv. And I will NEVER be a customer again.
LV
Leonie V's updateReviewer Update
07 Nov 2022, 15:29And, they want a copy of my bank statements, as proof of payment, even though it is on their transaction record when I log in to my Dstv account. Nope.
LV
Leonie V's update07 Nov 2022, 15:29
Reviewer Update
And, they want a copy of my bank statements, as proof of payment, even though it is on their transaction record when I log in to my Dstv account. Nope.
LV
Leonie V's updateReviewer Update
07 Nov 2022, 15:33Dear Dstv, keep my money. Delete my Dstv account and any and all personal information you may have have from me, from all your records.
LV
Leonie V's update07 Nov 2022, 15:33
Reviewer Update
Dear Dstv, keep my money. Delete my Dstv account and any and all personal information you may have have from me, from all your records.
LV
Leonie V's updateReviewer Update
07 Nov 2022, 15:46 To be clear: delete my customer account with immediate effect. I want the account deleted, not inactive. You can keep the money.
LV
Leonie V's update07 Nov 2022, 15:46
Reviewer Update
To be clear: delete my customer account with immediate effect. I want the account deleted, not inactive. You can keep the money.
LV
Leonie V's updateReviewer Update
11 Nov 2022, 14:10Dstv sent me an email with instructions for the reimbur*****t and cancellation (and indicating that the streaming is now up and running if I want to reconsider). I responded to it. This is the message I received when I reply to the email they sent me:
Your message to *** couldn't be delivered.
*** only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
So, yes, more of the same non-existent service: no reimbur*****t, no cancellation, and the audacity to call me today to sell me a new decoder. Time for my lawyers to get involved?
Your message to *** couldn't be delivered.
*** only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
So, yes, more of the same non-existent service: no reimbur*****t, no cancellation, and the audacity to call me today to sell me a new decoder. Time for my lawyers to get involved?
LV
Leonie V's update11 Nov 2022, 14:10
Reviewer Update
Dstv sent me an email with instructions for the reimbur*****t and cancellation (and indicating that the streaming is now up and running if I want to reconsider). I responded to it. This is the message I received when I reply to the email they sent me:
Your message to *** couldn't be delivered.
*** only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
So, yes, more of the same non-existent service: no reimbur*****t, no cancellation, and the audacity to call me today to sell me a new decoder. Time for my lawyers to get involved?
Your message to *** couldn't be delivered.
*** only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
So, yes, more of the same non-existent service: no reimbur*****t, no cancellation, and the audacity to call me today to sell me a new decoder. Time for my lawyers to get involved?