FL
Felicity L
1 reviews | Active since May 2012
17 Jun 2015, 10:04
Why does monthly invoice not reflect MY PAYMENTS??
This is not my first complaint about the billing structure. Why does the invoice only show what my monthly payment is, without reflecting any credits received??<br> <br> I made two payments in March, one of R50 and one of R100 - but these amounts are never on the invoice: so how am I supposed to know exactly what I owe?<br> <br> I see I have now been disconnected: please reconnect me immediately without any cost because I am entitled to see both credits and debits on my monthly invoice but because my payments aren't reflected, I can't tell when I am due to make another payment. Thanks, Felicity<br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
17 Jun 2015, 14:54Hello Iamme,
We do apologies for the inconvenience you experienced in this regard.
We confirm payments of R50.00 and R100.00 paid in March 2015 is reflecting on your account.
According to our records your service has been activated on the DStv Easy View Package as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
We confirm payments of R50.00 and R100.00 paid in March 2015 is reflecting on your account.
According to our records your service has been activated on the DStv Easy View Package as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply17 Jun 2015, 14:54
Official
Hello Iamme,
We do apologies for the inconvenience you experienced in this regard.
We confirm payments of R50.00 and R100.00 paid in March 2015 is reflecting on your account.
According to our records your service has been activated on the DStv Easy View Package as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
We confirm payments of R50.00 and R100.00 paid in March 2015 is reflecting on your account.
According to our records your service has been activated on the DStv Easy View Package as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert