SM
Suran M

1 reviews | Active since Feb 2017

10 Feb 2017, 11:17

Why Does DSTV Hate its Customers?

<p>Following my Hello Peter complaint yesterday, I got a call tyo say that my problem is being attended to. When I got home, I find my services terminated. DSTV *****s up, refuses to respond to my emails and telephone calls, harasses my wife, promises to resolve the problem and then terminates my service....Why do you hate your clients DSTV?</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Feb 2017, 12:10
Official

Good day Mr Moodley

We would like to offer our deepest apology for the trouble you had to experience with us.

We are very serious when it comes to our customer's satisfaction and intend to restore your trust in the dealings with us. As previously discussed, we have requested the senior manager to contact you urgently.

One more time we must apologise for this inconvenience and hope to keep you as part of our valued customer base in future.

Kind regards

Dinah

Best regards,