Why do you have call centre agents like Zingiswa Mabula,Pathetic Service!

This morning I got an sms from multi choice stating that my service has been disconnected, I was really shocked by this since I had called in earlier in the month to move my debit order date, calling multichoice is really a painful process from long holds to *********** staff. This morning I spoke to miss attitude Zingiswa Mabula, instead of doing what she is hired and trained for she chose to give me attitude which I told her straight that she will definitely tone down with me because she is the customer service agent and not me, I could just hear that she was less interested and I could already imagine her rolling her eyes at me because there was dead air after I vented that I had to say atleast hello twice before she could say she is still on the call, absolutely pathetic, I pay DSTV a lot of money for this kind of service, I had to ask to speak to a team leader since this agent had no soft s****s what so ever. You need to send this agent to your warehouse where she can be a picker packer and not have to deal with your clients if you really value your business.