WHY DO WE STILL SUPPORT DSTV?

I have spent more on Airtime to DSTV from 1 October to date, than what my monthly fees are. I upgraded to the Premium package on price lock. Biggest mistake ever!!!! From 01/10/2019 my services have been disconnected so many times, eventually the main decoder is up and running, but my extra view is ONCE AGAIN disconnected!!!!!!! Error E16. and my Showmax is still not working. WHAT IS WRONG WITH YOU PEOPLE????? If this is not sorted out within 24hours, I am reversing my debit order. And don't think you will hand me over or keep me to my contract - AS FOR THE PAST 16 DAYS, ALL DSTV HAS BEEN DOING IS BREAKING OF CONTRACT!!!!!!!