jJ
janleewalker J

1 reviews | Active since Dec 2016

27 Dec 2016, 19:15

Why do we put up with an expensive service for absolutely the worst service!! Hello broadband!!!

<p>dstv- where do I begin....</p> <p>5 phone calls to activate holiday viewing, which has worked for the past 5 years.</p> <p>Told it was sorted twice by two different call centre agents. The guests renting our house eventually called very annoyed and still it wasn't working. Apparently the account wasn't set up properly. (Or so we were told) </p> <p>Eventually after a few attempts all was sorted and all I needed to do was call to deactivate the service.</p> <p>just called and oh wait that's not the case. Account wasn't set up properly (having functioned properly for the past 5 years) and now we can't deactivate, have to wait until the end of the month.</p> <p>Always a different story, money making company that provides a service that is too much of a headache to deal with.</p> <p>time to cancel and get broadband - #toomanyissues </p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Dec 2016, 21:37
Official

Dear Janice Walker

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team