JH
Jody H
1 reviews | Active since Apr 2010
01 Feb 2016, 07:45
Why do u lie
I noticed on my account that the balance was zero so I called the contact Centre and was assured that if payment was made on 31/1 I would not be cut off as I still have grace until 2/2. So what happens this morning, my service is cut. I was told that I wouldn't be cut off yet I am. <br> <br> I have paid you yesterday like I was assured so why do I have no service
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Replies (1)
DStv (MultiChoice)'s replyOfficial
09 Feb 2016, 12:20Hello Defib,
We hope you will accept our apology for the delayed response and the inconvenience caused in this regard. Our intention is to ensure that our customers enjoy every interaction with us and their query is resolved.
According to our records, you have been assisted. Your DStv service is active and the payment was allocated.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We hope you will accept our apology for the delayed response and the inconvenience caused in this regard. Our intention is to ensure that our customers enjoy every interaction with us and their query is resolved.
According to our records, you have been assisted. Your DStv service is active and the payment was allocated.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply09 Feb 2016, 12:20
Official
Hello Defib,
We hope you will accept our apology for the delayed response and the inconvenience caused in this regard. Our intention is to ensure that our customers enjoy every interaction with us and their query is resolved.
According to our records, you have been assisted. Your DStv service is active and the payment was allocated.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We hope you will accept our apology for the delayed response and the inconvenience caused in this regard. Our intention is to ensure that our customers enjoy every interaction with us and their query is resolved.
According to our records, you have been assisted. Your DStv service is active and the payment was allocated.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,