WHY DO I HAVE TO PAY 499 IF I HAD INSURANCE

Item: DStv (MultiChoice)
Rating: 2
Author: Lyall J

Today I have had the worst service from your company. Our SD PVR gave in and went in to have it exchanged as we had the decoder care on this machine We get there and get told that we have to take the Explora and then pay 499 for an LNB. the DCC (insurance) only cover the decoder. BUT the contract says replace or replacement value. SO WHY DO I HAVE TO PAY. also if I want the extra view function as the SD PVR I have to buy anoter decoder at 499. ****************

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Replies (1)

DStv (MultiChoice)'s replyOfficial

01 Jan 2016, 10:38

Hello lyallj,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply01 Jan 2016, 10:38

Official