LC
Louren C
1 reviews | Active since Nov 2012
13 Feb 2016, 12:23
WHY DO I HAVE TO BE INCONVENIENCED FOR NEGLIGENCE
I am very disappointed with the level of service. I called in yestereday and the agent advised me that the account in on a cash basis and has been not paid.I have not cancelled the debit order or advised any agent to do so. The agent advised me that he can see that I called in as I was not able to hire movies on my Explorerwhich was eventually resolved. I was advised that the banking details were changed on 25 December 2015 which is the day that the box office issue was raised and nothing about cancelling debit order. MY QUESTION IS WHO AUTHORIZED THE CANCELLATION OF THE DEBIT ORDER? WHY IS MY ACCOUNT SUSPENDED ON THE NEGLIGENCE OF YOUR STAFF?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
17 Feb 2016, 13:21Hello lcotton,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your debit order has successfully been activated on your First Nation Bank account as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your debit order has successfully been activated on your First Nation Bank account as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply17 Feb 2016, 13:21
Official
Hello lcotton,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your debit order has successfully been activated on your First Nation Bank account as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your debit order has successfully been activated on your First Nation Bank account as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
Your support, and that of all our customers, is important to us.
Regards
Rupert