JL
Josephine L
1 reviews | Active since Jul 2021
13 Oct 2022, 09:29
WHY DO I HAVE DPP(Decoder plan) THAT I DO NOT KNOWN ABOUT.
I just called Dstv today after realizing that i have DPP(Decoder plan) on my credit score which i didn't understand because I personally bought my deciders a called an accredited DSTV installer for installation. Abongile from DSTV told me that im paying for a decoder plan that I have with multichoice of which it's absurd as Haven't received nor order any decoder from DSTV Multichoice. I need answers DSTV as to why am I sitting with a balance of R1003.00 and a credit limit of R1416.00 which i know nothing of. Who app**** for it? Clearly your robbing me.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
13 Oct 2022, 09:48Hi Josephine,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Oct 2022, 09:48
Official
Hi Josephine,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
JL
Josephine L's updateReviewer Update
15 Oct 2022, 14:00They just rep**** with this auto response messages and ignores my complain again.I was called this morning by Dstv Multichoice only to tell me that I qualify for a new decoder and some package,I immediately asked the lady about the problem I'm having regarding this DPP thing and no one assisted me.They're sending me back and forth as if this DPP is not from them.I'm sick and tired of Dstv customer care and their stinking attitudes towards me as their customer.
I now believe that as an existing customer when you decline their offers they just add them to your account for their own benefit.That's why they're failing to explain.
I now believe that as an existing customer when you decline their offers they just add them to your account for their own benefit.That's why they're failing to explain.
JL
Josephine L's update15 Oct 2022, 14:00
Reviewer Update
They just rep**** with this auto response messages and ignores my complain again.I was called this morning by Dstv Multichoice only to tell me that I qualify for a new decoder and some package,I immediately asked the lady about the problem I'm having regarding this DPP thing and no one assisted me.They're sending me back and forth as if this DPP is not from them.I'm sick and tired of Dstv customer care and their stinking attitudes towards me as their customer.
I now believe that as an existing customer when you decline their offers they just add them to your account for their own benefit.That's why they're failing to explain.
I now believe that as an existing customer when you decline their offers they just add them to your account for their own benefit.That's why they're failing to explain.