Why did you bother to answer

So I received a text message to say that my price lock is coming to an end in Feb 2018. So I called your call center to find out if the is a way to extend it or what price lock specials you have. The line was not very clear and I was repeating myself multiple times but that’s just so I have the right information. But the agent on the other side was totally rude and called me out on that. Stated that he repeated himself multiple times. Now I don’t care if you need to repeat yourself 1000 times I’m a client and you have no right to be disrespectful. I too work in a call center but this was horrible. I need someone from the price lock department to make contact with me please so I can sort my query out. Thanks