NK
Nthabiseng K
1 reviews | Active since Nov 2013
30 Mar 2016, 09:52
Why charge me extra?
I happen to be a policy/account holder with Multichoice for 4 years uninterrupted. So today I decide to call to inform them that my salary date has changed to the 30th of each month, when they have been deducting monthly on the 26th. The call centre agent helps me with changing the date and tells me that Multichoice will charge me extra from the 27th to the 29th. my question is WHY, if a month comprises of 30 days?? I pay monthly whether its on 28th or 30th... the account is up to date paid monthly. I could argue that my debit order only went off yesterday, which means that I would be covered maybe from yesterday to the 29th of April. I do not understand the logic.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
02 Apr 2016, 10:07Hello npkheswa,
Thank you for taking our call today. We apologise for the delayed response and the poor customer experience.
As discussed, the amount payable is prorated to cover for the days that were not billed when your payment date was still the 26th of each month.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
Thank you for taking our call today. We apologise for the delayed response and the poor customer experience.
As discussed, the amount payable is prorated to cover for the days that were not billed when your payment date was still the 26th of each month.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
Best regards,
DStv (MultiChoice)'s reply02 Apr 2016, 10:07
Official
Hello npkheswa,
Thank you for taking our call today. We apologise for the delayed response and the poor customer experience.
As discussed, the amount payable is prorated to cover for the days that were not billed when your payment date was still the 26th of each month.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
Thank you for taking our call today. We apologise for the delayed response and the poor customer experience.
As discussed, the amount payable is prorated to cover for the days that were not billed when your payment date was still the 26th of each month.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
Best regards,