ML
Meghan L
1 reviews | Active since Feb 2014
28 Jan 2015, 11:12
Why cant Multichoice debit an account?
Our DSTV has been suspended again due to the complete incompetence of Multichoice. This has happened twice before and then they have the audacity to ask for a re connection fee when the problem is theirs not ours. Debiting an account each month is not hard why can't a company as big as Multichoice get this very simple task correct each month?
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
29 Jan 2015, 11:40Hello MacMacM,
We do apologise for the inconvenience and frustration caused to you in this regard .Please note that we did try to get hold of you on the numbers provided however to no avail.
On our side services are active and the debit order is loaded to go off on the date selected by you . The R50.00 reconection fee billed was due to late payment
May you refer to statement sent to your personal email inbox .If there is any further assistance required, please use any of the below contact points
o ?@DStvcare (twitter)
o ?DStv (Facebook)
o ?***
o ?DStv forum
o ?www.dstv.com
o ?***
Regards
Asie
We do apologise for the inconvenience and frustration caused to you in this regard .Please note that we did try to get hold of you on the numbers provided however to no avail.
On our side services are active and the debit order is loaded to go off on the date selected by you . The R50.00 reconection fee billed was due to late payment
May you refer to statement sent to your personal email inbox .If there is any further assistance required, please use any of the below contact points
o ?@DStvcare (twitter)
o ?DStv (Facebook)
o ?***
o ?DStv forum
o ?www.dstv.com
o ?***
Regards
Asie
DStv (MultiChoice)'s reply29 Jan 2015, 11:40
Official
Hello MacMacM,
We do apologise for the inconvenience and frustration caused to you in this regard .Please note that we did try to get hold of you on the numbers provided however to no avail.
On our side services are active and the debit order is loaded to go off on the date selected by you . The R50.00 reconection fee billed was due to late payment
May you refer to statement sent to your personal email inbox .If there is any further assistance required, please use any of the below contact points
o ?@DStvcare (twitter)
o ?DStv (Facebook)
o ?***
o ?DStv forum
o ?www.dstv.com
o ?***
Regards
Asie
We do apologise for the inconvenience and frustration caused to you in this regard .Please note that we did try to get hold of you on the numbers provided however to no avail.
On our side services are active and the debit order is loaded to go off on the date selected by you . The R50.00 reconection fee billed was due to late payment
May you refer to statement sent to your personal email inbox .If there is any further assistance required, please use any of the below contact points
o ?@DStvcare (twitter)
o ?DStv (Facebook)
o ?***
o ?DStv forum
o ?www.dstv.com
o ?***
Regards
Asie