WHY CAN'T I CHANGE OWNERSHIP

I'M BEYOND BOGGLED AS TO WHY DSTV WON'T LET ME CHANGE OWNERSHIP ON A DECODER FROM MY HUSBAND'S NAME.... YES THAT'S RIGHT MY HUSBAND TO MY NAME AS A DUAL VIEW. NOW THE FACT THAT IT'S SENT IN A PICTURE FORMAT INSTEAD OF A PDF IS THE REASON YOU CAN'T YRANSGER IT? THAT'S ABSOLUTE ******* AS A PHOTO LOOKS EXACTLY THE SAME. I DON'T HAVE A SCANNER AND I AM HAPPY TO DO THE TEANSFER OVER THE PHONE. WE BOTH ON THE PHONE YOU RECIRD YOUR CALLS WHY MUST THIS BE SO DIFFICULT. EITH SO MANY STREAMING OPTIONS NOW AVAILABLE WHY MUST I TOLERATE THIS