SW
Scott W

1 reviews | Active since Mar 2009

01 Mar 2016, 11:43

Why are u billing me ?

Hi,<br> <br> Im trying to understand why you are billing me for decoder insurance?<br> <br> As per my previous posts on Hellopeter, i have cancelled my DSTV well over a year ago. I got a snotty call from one of you agents TELLING me that my decorder insurance was vital and why did i want to cancel it a year ago ... basically at the end of the call insurance was cancelled.<br> <br> So please refund my R35.00 that you are *******ly taking out of my account, as well as the R10 bank charges per transaction, which has been going on for about 9 months.<br> <br> Thanks for the continued terrible service even though im not aware that i subscribe to it.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Mar 2016, 14:32
Official
Hello ottocs,

Please accept our apology for the delayed response and for the inconvenience caused.

We have referred your query to the DCC (Decoder Care Contract ) department for urgent assistance. You may follow up by calling them directly on *** quoting reference number :***

Thanks again for taking your time to contact us. We value your support.

Should you require any further assistance, please don't hesitate to contacts us.

Please use one of the following communication channels below for assistance :

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Elna

Best regards,