Why are my services disconnected? Account ***2

<***> wrote: ENQUIRY REFERENCE NUMBER : ***

Good day.

Thank you for contacting escalation billing.

Please kindly note that we received your email regarding your DSTV account. Please kindly note that your services are active on the account. Please kindly note that if you are having error codes on your decoder you may clear the error code by using our self service on WhatsApp on *** or you may use My DSTV App.

Please kindly note that if the matter is still persisting you need to call us on *** for further assistance.

Kind Regards Xolani Shabalala ----------- My services have been disconnected. I called the contact centre and spoke to Simangele Ntombela and she advised that she is the team leader and will provide feedback at noon.

She has not contacted me back and she is not taking my calls.

If my service cannot be connected, please return my payment and I will stop using your services.

I will also be posting this correspondence on social media.

Regards Nontobeko Mkize

On Mon, 29 Sep 2025, 10:27 Unallocated Escal,