Why apologising and I need to pay reconnection fee

Phoned 11/03/15, please disconnect my dstv cannot afford - lady said no just pay a double amount end of March it will be to a big of a hassle to disconnect now because it will take up to three weeks. I said ok. 18.03.15 another call from dstv my husband said but we already made arrangements - ok the lady said. No problem. 19.03.15 I phoned dstv spoke to Vlooi he said mistake on dstv side will send email to relevant people dstv will be reconnected. 15h00 spoke to Daisy Ndlovu no no no she said I was given the wrong information. DSTV will remain cut - ignore all the other arrangements. So what now? I asked her if all the people was working for the same company as I have three different stories. Why tell me on the 11 do not disconnect just pay a double amount end of March and today a whole different story???? <br> <br> FROM : MULTICHOICE<br> We would like to sincerely apologies for the delay and any inconvenience caused. <br> <br> As per our telephonic conversation we confirm that your DStv Premium service including extra view service have been activated as confirmed.<br> <br> Regards<br> Nesta<br> <br> EXPLAIN WHY DO I NEED TO PAY THE RECONNECTION OF R50 AS IT WAS NOT MY FAULT THAT THE DSTV WAS DISCONNECTED??