CS
Charles S
1 reviews | Active since May 2011
27 Mar 2015, 13:02
Why am I to blame
I paid Multichoice using ABSA preloaded beneficiary EFT system<br> Multichoice say they haven't received the payment and although I have supp**** them with the official bank proof of payment they won't accept it. Now I sit with a debit not made on my account and can't get the bank to show where the payment has gone and Multichoice saying I haven't paid.<br> Why don't they sort out thier and the banks problem without me being penalised/
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DStv (MultiChoice)'s replyOfficial
29 Mar 2015, 08:12Hello charl345,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm that your payment amount R775.00 does reflect on your account on the 8 March 2015. Please be advised that we have credited the re-connection fee charged to your account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm that your payment amount R775.00 does reflect on your account on the 8 March 2015. Please be advised that we have credited the re-connection fee charged to your account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply29 Mar 2015, 08:12
Official
Hello charl345,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm that your payment amount R775.00 does reflect on your account on the 8 March 2015. Please be advised that we have credited the re-connection fee charged to your account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm that your payment amount R775.00 does reflect on your account on the 8 March 2015. Please be advised that we have credited the re-connection fee charged to your account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta