Why am I not surprised that Multichoice/DSTV do not respond to comments about them

I posted this review a while ago and SURPRISE, (business did no respond), maybe if they did then they would know what people are feeling or they MIGHT change the way they treat people and they would have more clients. But to NO AVAIL... We do not pay their salaries, nor do we count for much.. SHOCKER.. Dstv/Multichoice SUCK...... "Dstv doesn't know what one hand does while other takes from your money. Beyond Livid, I cancelled my previous subscription and got the explora. I then reconnect my new explora and make payment all fair and well, then I get disconnected again after 6 days and get told I still owe money for previous subscription. So they disconnected me so I need to reconnect again. Does anyone at Dstv actually know what they doing. Because clearly they dont. They just take your money then disconnect you. Their offices tell you one thing and the call center another. So I paid for dstv that I did not have. Its totally unacceptable."