WHY AM I EVEN A DSTV CUSTOMER

Trying to get assistance regarding a change of ownership on an old decoder - to be added to my current DSTV account. Been emailing the same paperwork from the 1st of July, only feedback I receive is people are not working due to COVID.. yet we are all still working be it from home or rotating at offices. SHOCKING SERVICE!!! I've been a loyal DSTV customer for over 15 years ...VERY AMUSING as they give thanks with supposed loyalty gift draws and and LOL ... never won anything but my debit order is deducted efficiently ... please .. NETFLIX HERE WE GO. Thank you for nothing DSTV - how long will it take to CANCEL MY SUBSCRIPTION?