WHY!

I'm a premium client but I wanted to downgrade last month then the self service menu tells you that you need to make a payment of you current month and the package you want to change to I then called in last month and spoke to an girl that assured me that the downgrade will take place the next day and it didn't so I thought ill take another month full service but now the following month I want to downgrade to extra and I have the same issue. you can upgrade now but not downgrade anytime, you are holding people to ransom here, please make your customers happy otherwise they'll go to services like ShowTime and Netflix. ***8