aB
ann B
1 reviews | Active since Mar 2015
03 Mar 2015, 15:56
who's fault is it?
We got a msg on our decoder that our payment was due by the 04-03-2015 it was a big suprise when we woke this morning(03-03-2015) and it was disconected I went to multichoice in zinnaville to find out why caus I know that its not my fault its dc'ed just to hear its not their problem I had to pay the reconection fee. I want my reconection fee back caus it was cut off before due date and I'm not going back there cauz their rude and doesn't want to hear their customers!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Mar 2015, 16:05Hello Ann susan ,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice Agencies.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your account is due for payment on or before the first of every month.
Please be advised that we have credited your reconnection fee on your account.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice Agencies.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your account is due for payment on or before the first of every month.
Please be advised that we have credited your reconnection fee on your account.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply05 Mar 2015, 16:05
Official
Hello Ann susan ,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice Agencies.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your account is due for payment on or before the first of every month.
Please be advised that we have credited your reconnection fee on your account.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice Agencies.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your account is due for payment on or before the first of every month.
Please be advised that we have credited your reconnection fee on your account.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support and that of all our customers, is important to us.
Regards
Rupert