1 reviews | Active since Dec 2012
Who needs good service with no competition
I had a new Explorer installed in February and since then i have had to phone Multichoice on at least 30 occasions to try and solve problems. <br> <br> The staff are very poorly trained and it is a waste of time calling the help centres as they do not solve the problem. <br> When asked to put through to a supervisor, it is not much better. <br> I have been waiting for at least two months a supervisor to phone back. <br> I have been waiting 2 weeks for Extra view to phone back.<br> It was supposed to escalated again on Sunday and someone phone me back. Guess what, i am still waiting..<br> I have even started taking ref numbers for my calls and that does not help.<br> <br> MULTI CHOICE ARE THE WORST SERVICE PROVIDER IN THE COUNTRY AND WE CANNOT DO ANYTHING ABOUT IT A S THERE IS NO COMPETITON FOR THEM. I WOULD LIKE TO SEE ONE OF THE DIRECTORS GO THROUGH WHAT WE HAVE IN THE LAST SX MONTHS.<br>
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert