Which service is worse DSTV or City of JHB

<p>I've Had the exact same problem with DSTV for The past 3. </p> <p>I've Sent numerous request to have the matter fixed however the same thing happens every month.</p> <p>I've Given Dstv authority to debit my account for R149.00 only however they debit my account for much more every month. blow is the communication between myself and DSTV:</p> <p> </p> <p>SEP 4TH, 10:35PM<br />good day, i recently signed up for explora on 24 months for 149 p.m how and i activated my pvr function however my i see that I've charged 298 for my payment plan and I've been changed for dstv family package and I'm on the access package.. my debit order amount should have been 149 however the the debit amount was 510 the debit was returned and my services was disconnected. my ID number is ********** 207080<br />and worse of all is that my bank account now shows an unpaid item. and I should now pay reconnection fee and u paid my subscription on the 2nd of the month as per my agreement. could you please assist. is it possible to connect my service for the evening on my access package.<br />SEP 5TH, 2:51PM</p> <p>Hi Bryce.</p> <p>We have escalated the matter to the team for assistance. We will be in contact with you soon. ~TJM<br />I understand however I'm sitting without TV. And this is the second time I have to suffer for your mistakes the last time your activated my subscription in the wrong decoder. This is becoming extremely frustrating. Is it going to be another 3 days without TV.<br />And its going to cost another R60 to R90 airtime to call your call centre without the matter being resolved. I need to know when exactly you'll contact me because "contact soon" could be a week<br />SEP 5TH, 5:47PM</p> <p>Hi Bryce, as per our telephonic conversation, we have managed to sort out your account. Your services should now be active and the only amount you need to pay is R149 for the Price Lock Plan which is for your Explora decoder. Once you get your bank statement you can also send it through to us. Once again apologies for the inconvinience.~PNS<br />no problem. is it possible to cancel the debit order and pay the full amount each month manually.<br />SEP 6TH, 7:59AM</p> <p>Hi Bryce, for the Price Lock Plan you have to be on debit order, it's part of the terms and conditions.~PNS<br />OCT 4TH, 8:40PM<br />good day I'm tired of explaining.... please look into my account and explain to what's happening....once again my account was debited for more than my agreement and once again the debit was returned unpaid once again I there's unpaid charged. and I believe once again that my services will be suspended......this is ridiculous. my subscription is less than 5 month s and already I had 5 queries. and I left without. service..... please check on my account and reply asap..... I know I have a 24 month contract on price lock.... however u are in breach of contract I want to cancel it. if you r unable to cancel. I'm taking the matter up with icasa, because I know in terms of the national consumer protection act this is wrong. according to the national credit act this is wrong. and I will take it up. and unfortunately I'm unable to go to the press because the naspers group owns the media.....<br />I want the price lock option cancelled.and you are welcome to collect everything. because this is not worth it.<br />OCT 6TH, 8:35AM</p> <p>Hi Bryce. We have escalates your query to the relevant department. They will be in touch. ~LLM<br />NOV 8TH, 8:19AM<br />u did it again and this month... debiting my more than I gave u permission for it's been 3 months u did the exact same thing and I keep my I.d no. ********** 20708. I'm going to complain on hello Peter and I'm sure debiting my more than u should is *******. Even the city of Johannesburg gives better service.<br />NOV 8TH, 3:26PM</p> <p>Hi Bryce. We're looking into the account. Feedback will follow as soon as we have gone through the account thoroughly. ~JJC</p> <p>Please take note that your billing happens on your Price Lock account (Explora and Installation repayments) and the residential account which is specifically for the DStv subscription fees.</p> <p>We're able to assist with the billing for the residential account. Our records indicate the following:<br />The amount of R196.78 debited from your account on 02-10-2016 returned unpaid on 08-10-2016.<br />On 04-10-2016 you made a payment of R200.00 at SPAR. The returned debit order was then covered by the amount of R200.00 and an amount of R3.22 remained in the account. A debit order of R180.78 was collected on 02-11-2016 to cover your DStv Access subscription fee (R99.00) and access fee (R85.00) from 02-11-2016 to 01-12-2016. The debit order was once again returned unpaid on 07-11-2016. Your account now has an overdue amount of R27.45.</p> <p>With regards with the Payment Plan account, we'll forward your request to the team and they'll contact you to explain your billing. ~JJC<br />NOV 9TH, 9:25AM<br />my subscription is not paid via debit order I pay this cash each month. my monthly debit order from dstv should nit be more than R149.00 do you know how many charges I've occurred because you make the same mistake every single month...please send me proof that I've given you permission to debit my account for anything more than 149.80<br />my subscription is not paid via debit order I pay this cash each month. my monthly debit order from dstv should nit be more than R149.00 do you know how many charges I've occurred because you make the same mistake every single month...please send me proof that I've given you permission to debit my account for anything more than 149.80<br />NOV 9TH, 5:55PM</p> <p>Hi Bryce, your query has been escalated to our price lock team.~LBM<br />last month I got the exact same message. and no one rep****<br />so if understand correctly I should pay R28.00<br />SUN 11:40PM<br />hi there it's now the 13th November. and since the 9th. of November I'm waiting for response. and in the meantime I'm b without t.v. again the 5th time in 5 months. the first time u activated the wrong decoder. second time u activated service on my old decoder instead of the explorer. 3 time you debit ed my account for subscription and price lock. and my subscription is paid cash. 4 time you did the same. and this month again. and each time I'm promised that it will never happen again and it just happens again. I acknowledge that my subscription is not paid this month however u guys need to pay for the unpaid on my account. and this is much more than the subscription. and I'm unable to apply for any credit because my bank account is a mess. and I never had returned debits until now.... I've got the chats from 3 months ago. and im tired. I gave u ample time to respond but you chose not to. I can't believe that the CITY OF JHB GIVES BETTER SERVICE THAN U GUY'S.<br />MON 11:07AM</p> <p>Hi Bryce <br />We apologise for the delay, we have alerted our team. You will be contacted. ~NNK<br />When ?In a month or 2<br />MON 12:12PM</p> <p>We requested they contact you as soon as possible. ~ILR</p>