WHERES MY EXPLORA!!!!

I ordered my Explora on the 25th November for my Johannesburg apartment (i am an existing acc holder with a separate explore in Durban) and was told it would be delivered in 7-10 days Ive called now 25 times at first everyone I spoke to said it would be escalated eventually someone bothered to check and I had been put in as a cash customer instead of direct debit but this would be corrected. Itnever has and then to add insult to injury my primary account in Durban was suspended on New Years day!! because some idiot cancelled this direct debit my husband had to get out of bed and go to Checkers to pay this in cash!!! we had a full house and everyone wanted to watch tv. I was assured by the consultant that it all would be rectified by the 4th Jan. I have since called again I was told that it would be sorted by the DPP department the following day it has not! This is unbelievable incompetence!! I have asked to speak to a supervisor/manager but no one has ever called me back. Should I just give up now that we can get Netflix ??? <br>