Where is my refund??

<p>I switched to a lower package onDSTV in March, I called twice in April to inform Mulitichoice that the swich was not done and was assured that I was on the lower package, yet at the end of April the full price was still taken off from my account. When I quried this it was said they could see that I had switched however it was never activated... As this is hardly my fault the lady proceded to apply for a refund, it has been 3 weeks now and after another phone call I was told the refund was never processed and that the refund will take a while longer... HOW MUCH LONGER? You guys are very quick to take money, but cant refund when you make a mistake. UNACCEPTABLE!!</p>