Where is my money?

In April 2015 We had a lightning struck and i lost my Explora, Extra View decoder, Amp and TV. I went and bought new Appliances. A Multichoice accredited dealer at Princess Roodepoort then came to my house, installed the new decoders and canceled old Smartcards. Everything was ok and working. End of June, i have realized something wrong on my bank statement. I was paying two subscriptions and immediately contacted customer help line but could not solve the problem. I went to the installer and laid a complaint. They told me that i should contact the Randburg Headoffice, because they cant help me either. After numerous calls and explaining to all operators, i finally got someone to assist me and gave me a ref. number and though he solved it. End of July again they deducted two subscriptions. Numerous calls there after and at the end of August AGAIN they deducted 2 Subscriptions. It cost me to go to Randburg 3 times to solve this issue, then they need this from me and that from me, if I was a ********. At the end of October all was sorted, but they still up to date have not Credited my account or reimburse me the months they took from me as they promised!! What must i do?