Where is my money

On 2 July 2021 I made an incorrect payment to MultiChoice on my own account. This payment was in error and meant for another account.

I have jumped through all your hoops, and still I am getting the run arround and no answers and no refund. Yes refund application was also done.

I need this sorted ASAP, can someone that is able to sort this out please contact me before I take this matter further. ID no as supp**** here.

Thank you