MD
Magda D
1 reviews | Active since Jan 2014
19 Oct 2015, 14:42
Where is my EXPLORA?
I was informed last week that my explora done under the DPP has been dispatched -after I had to pay an additional debit order.<br> I have not received any feedback and when I phoned DSTV today - they said they could see that it was approved on the system - but could not pick up any device / courier number to track my explora. A colleague who app**** at the end of last week received their device today.<br> <br> The call centre advised that they are looking into the matter and will revert back to me -- Until now - NO feedback was received----<br> <br> I need feedback asap as I'm not going to pay for something that I have not received.<br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Oct 2015, 12:32Hello NeeRegtig,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records you're the decoder was delivered and service activated as per your request .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records you're the decoder was delivered and service activated as per your request .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply25 Oct 2015, 12:32
Official
Hello NeeRegtig,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records you're the decoder was delivered and service activated as per your request .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records you're the decoder was delivered and service activated as per your request .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,