Where is Holiday view package

I signed up for a holiday view package and have a letter from DSTV saying I can upgrade/downgrade this account as many times a month as I which as it is linked to another account.<br> <br> Dialing *** I cannot even get to an operator and using the USSD codes *120*68584# I do not have the holiday view package option. So now I have connected premium normally and will probably cost me R600. This is not what I signed up for and not acceptable to not be able to talk to a human.