WHERE DID MY MONEY GO????

<p>I made a payment on my DSTV account on the 01/02/2017 at a retail store as they advise us to pay there, on the 6/02/2017 I woke up to my services being disconnected. I called the customer care and they re-connected my services but told me that my payment has not been allocated yet, so I sent them proof of payment. I called the next day to do follow up and still they payment was not allocated, so I sent them proof of payment as I did not want to wake up to my services being disconnected again. On the 09/02/2017 I called again and still my payment had not been allocated, so I sent my proof of payment again. on the 10/02/2017 I went to enquire at the nearest DSTV office with my slip and still payment had not been allocated. On the 11/02/2017 I woke up to my services being disconnected and I had to go to the branch to have my services re-connected. This is frustrating because I have to follow this up every single day, which raises a question WHERE DID MY MONEY GO???</p>