WHEN will you provide service?

I have logged numerous complaint to call center and DSTV complaint feedback of my decoder that \FREEZE"when operating. Call center cant do anything and advise me to take it to testing center. I've done this and they found no problem. My problem still exist. I contact call center that a manager from DSTV can contact me to solve my issue. No response from DSTV. Looks like DSTV are to big and don't worry about their clients. <br> I still have a ref nr: ***5-14.<br> <br> PLEASE"