SG
Suevarna G

1 reviews | Active since Oct 2012

31 Mar 2015, 14:17

WHEN MULTICHOICE DEBITS MY ACCOUNT FOR MORE AGAIN!

Seems like when we trust Multichoice with our account details they seem to constantly break that trust by deducting our accounts for more than they are supposed to. In January, I was debited for 1R900.00 instead of R737 and this month debited for R871 instead of R799. Last month i was also debited for R900 and some change... I am assuming that was because I was pro rated, but you know God only know what these people at billing department do and why they do it. I called Multichoice last week to cancel my debit order because I think I have more brains to pay them correctly every month via EFT. I was informed that someone would call me to confirm cancellation of my debit order and provide me with banking details. I have not been called as yet... but then again whats new!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Apr 2015, 09:54
Official
Hello Govender27,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.

As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your account.

Regards

Nesta