SD
Samantha D
1 reviews | Active since Jun 2010
01 Jun 2015, 14:51
when is this going to be sorted out?
I have called your call center five times to get my account sorted out. after the last time I spoke with Treasure and she assured me that everything was sorted out and fine. when I called this month to make sure that my payment was received and I was told that now there is an amount in arrears! this is nonsense! why each time I contact your call center is there a different story? does anyone know what is going on? I have emailed Treasure and not received any response as yet! I want to know where this amount comes from. Also I have has no communication from you, your customer service is disgusting!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Jun 2015, 10:00Hello SDolly,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have tried to call you several times on your mobile number provided, however you were not available. We tried to search for your customer details and could not find any information.
Kindly provide us with your MultiChoice customer, smart card or identity number in order for us to attend to your request. We regret the inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have tried to call you several times on your mobile number provided, however you were not available. We tried to search for your customer details and could not find any information.
Kindly provide us with your MultiChoice customer, smart card or identity number in order for us to attend to your request. We regret the inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply05 Jun 2015, 10:00
Official
Hello SDolly,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have tried to call you several times on your mobile number provided, however you were not available. We tried to search for your customer details and could not find any information.
Kindly provide us with your MultiChoice customer, smart card or identity number in order for us to attend to your request. We regret the inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have tried to call you several times on your mobile number provided, however you were not available. We tried to search for your customer details and could not find any information.
Kindly provide us with your MultiChoice customer, smart card or identity number in order for us to attend to your request. We regret the inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta