When God handed out brains, DStv call center staff though He said "trains" and said "no thanks"

Well, when God handed out brains, DStv call center staff though He said "trains" and said "no thanks". I'll elaborate ..... I lowered my DStv package to the lowest one they offer [R29-00] because I'd rather stream my movies than watch the drivel DStv deliver - but I do like to watch the news. Now, over the past 3 days, for some mysterious reason, the R29 bouquet suddenly does not include any of the free to air channels [eg etv, sabc etc] but I am able to watch the "paid for" channels - such as they are. So I called the DStv call centre in Cape Town and that's where the fun started!!!!! The twit on the line told me that my DStv had been suspended and I must pay R10 to reconnect. Now, I ask you with tears in my eyes, why must I pay to reconnect a service that has never ever been disconnected in the first place. I mean, if I can see Family feud [absolute **** by the way] and list all the channels I can watch {while talking to the call center twit] surely someone with half a brain will realize that there is something very wrong here?????? Right??? Nope, that didn't happen all she did was keep quiet and then reiterated that as I'd paid on the 26th of December instead of the 25th, my DStv had been suspended and I must pay R10 to reconnect. Again I explained that I''d not been disconnected as I could still watch DStv ...... bla bla bla..... round and round we went till eventually instead of trying to help, she said "Is there anything else I can help you with". So, this is what I've decided..... DStv execs, the bottle of Vaseline is in the post you know what to do with it......