Whatsapp line rigged to benefit dstv and dstv alone
I used the dstv whatsapp number to upgrade my dstv and I also used the same whatsapp number to downgrade it however for some reason it doesn't appear on their side that I have downgraded and switched off my services. I called in only to be placed on hold for more than 15mins while the call center agent was "getting advise from her manager".
Dstv is so settled and comfortable with offering mediocre services and wasting out money as if we use peanuts to call them meanwhile they can't even call us back.
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
11 Sept 2020, 09:20Hi Rethabile Marumo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply11 Sept 2020, 09:20
Official
Hi Rethabile Marumo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
's updateReviewer Update
11 Sept 2020, 09:23So I, was on hold until I hung up and called back again. The second time I, called this morning I spoke to Mandisa who told me that I wouldn't be having my current problem if I read the dstv contract when I had it installed....Rude I tell you, I hope they listen to my call and be enlightened on how annoyed i am right now
's update11 Sept 2020, 09:23
Reviewer Update
So I, was on hold until I hung up and called back again. The second time I, called this morning I spoke to Mandisa who told me that I wouldn't be having my current problem if I read the dstv contract when I had it installed....Rude I tell you, I hope they listen to my call and be enlightened on how annoyed i am right now
's updateReviewer Update
11 Sept 2020, 15:53Thank you for feedback Dstv. The manager listened to the recording of the earlier conversation with their agent and acknowledged her lack of soft skills in addressing customers. He was warm and understanding and I hope to see my recommendations implemented to help customers enjoy their services.
's update11 Sept 2020, 15:53
Reviewer Update
Thank you for feedback Dstv. The manager listened to the recording of the earlier conversation with their agent and acknowledged her lack of soft skills in addressing customers. He was warm and understanding and I hope to see my recommendations implemented to help customers enjoy their services.