what you pay for you dont get

I went to multichoice on saturdayto reconnect my dstv and take the dstv extra package only to realize that it gives me a payment in arrears error message!i call the call centre sat evening using R150,00 airtime and called twice only to receive nothing! So i tell the agent upgrade me to premium then!he says 1st you need to pay the extra R275! Tuesday morning im there with my decoder and tell them whats happenin soi had to pay R265 before they can help... Only to still be waiting to be escalated. Does it actually take so many days to escalate this coz u cant find my payment! Is the slip that multichoice issues still not good enough! So i paid for channels that im not using and the channels i paid for is telling me my account is in arrears! How reliable is multichoice? Czsomehow i was connected on saturday before making payment?Now its something impossible to do! So now i must drive around to sort out a dstv that should have been connected