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Emile H

1 reviews | Active since May 2016

03 Aug 2020, 16:41

What you get when a service provider has a monopoly

Impossible to get hold of a person and not an automated voice service or bot! Irony is, I want to give them business but find it impossible to get hold of them regarding an offer they sent me!!!! Automated services does not recognize any of my credentials! Must I type it in 17 times!?!!!! I work for an organization that employs 16000 people! Our call centre is open and calling people back from the comfort and safety of their homes - because we take customer service seriously!!! I still fondly remember the days of walking into the Cape Town service centre and getting the best service on the planet - those days are looooong gone! Multichoice has gone from setting the customer service example in SA to setting the example of what NOT to do.

0
Replies (3)
EH
Emile H's update05 Aug 2020, 10:16
Reviewer Update
Still waiting .............
EH
Emile H's update05 Aug 2020, 10:19
Reviewer Update
As predicted.... zero response.... still waiting.....
EH
Emile H's update11 Aug 2020, 15:38
Reviewer Update
I am in meetings and feedback sessions with clients all day, every day this week. All I want is to sign up for 12 months @ R849 as per your offer in your recent email. Kindly advise if this is in order, or if I need to do anything further. As mentioned, the automated service still does not recognize my ID or SMART card number, so I cannot use that channel.