What the **** is going on with DSTV :(

I am very unhappy with the service we are getting from DSTV.

First DSTV failed to action the arranged debit order from the bank and blamed my fiance for their short coming. Then they put our DSTV off for a month. We then paid the installment and a re-connection penalty fee in order for us to have DSTV for June! We were able to watch TV for only a few days and DSTV disconnected us again. When my fiance called them to ask what is going on, they advised that we still owe them over R500 claiming that we are behind. When asking to speak with a manager, they're conveniently never available ...

HOW ARE WE BEHIND IF WE WERE DISCONNECTED FOR A MONTH ?!?!?!?! AND HAD TO PAY A RE-CONNECTION PENALTY ??

Please can some-one assist with resolving this ?!?!?!?

You can call my fiance Frederik Joubert ********** 134