1 reviews | Active since Feb 2017
What the hell is wrong with you?
<p>i cancelled my service on the 1st of december 2016 and yet i am being billed every month.... i am still waiting for my refund from last month and yet again i am being billed this month.... what the hell is wrong with you????????????????????????????????????????????????????????????????????</p>
Dear Lucy
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice : Hello Peter team
Best regards,
Dear Lucy
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice : Hello Peter team
Best regards,
Dear Lucy Mackay
We sincerely apologise for the frustration and inconvenience you have experienced with our service.
We have captured your refund for the amount of R544.46 for the debit order that went off for January and February. It has been referred to our finance department for approval. We will be in touch as soon as it has been processed.
Further please note that the insurance for your decoder is still active, going forward you will only be debited R20 for the insurance. If you wish to cancel your decoder care contract, please contact our insurance department on *** (Mon- Fri ) from 8am till 5pm.
Should you need any further information, please feel free to contact us via ***.
Regards
Elna
Best regards,
Dear Lucy Mackay
We sincerely apologise for the frustration and inconvenience you have experienced with our service.
We have captured your refund for the amount of R544.46 for the debit order that went off for January and February. It has been referred to our finance department for approval. We will be in touch as soon as it has been processed.
Further please note that the insurance for your decoder is still active, going forward you will only be debited R20 for the insurance. If you wish to cancel your decoder care contract, please contact our insurance department on *** (Mon- Fri ) from 8am till 5pm.
Should you need any further information, please feel free to contact us via ***.
Regards
Elna
Best regards,
Dear Lucy Mackay
We tried contracting you today at 3:32 pm to no avail.
Please note that our finance department has processed your refund. You should get it by tomorrow or latest Monday.
Gentle reminder that the debit order of R20.00 for your insurance will still be deducted monthly.
Regards
Elna
Best regards,
Dear Lucy Mackay
We tried contracting you today at 3:32 pm to no avail.
Please note that our finance department has processed your refund. You should get it by tomorrow or latest Monday.
Gentle reminder that the debit order of R20.00 for your insurance will still be deducted monthly.
Regards
Elna
Best regards,