What the he'll is going on there?

I had previously defaulted and my amount is high, I made arrangements last month paid 820 and advised it's too little. For Dec confirmed amount is 1200 I agreed and they explained I will get cut off now and again which I understand. I'm getting paid on Friday today I get cut off, call in get connected had to call in again due an error again. This time vennessa the consultant says no we won't be able to u connected, I said it was working fine until you tried fixing the error. Asked to speak to a supervisor they are in a meeting they will call me back which they never do. I call again speak to a Gregory mechoemang who tells me I agreed to pay 1800 with Linda on the 29th, I said what? I never did that I have the SMS to say I must pay 1250 end of December .says I have to honour the arrangement first I asked then why was I reconnected in a first place to say to pay Dec? Every time I get reconnected I'm getting charged. I acknowledge my debt and is doing the best I can.,none of the supervisors are ever available the consultants never listen but tell u. Now there is frabication of stories where is the recordings? I have back and forth emails with Tishan the supervisor who never came back to me. They tell you accounts will be in touch even accounts don't call back. So now you tell me for years I been a customer paying well this happens I acknowledge my debt is this how dstv is treating their customers now? You claim to have supervisors where? When they always on a call or meetings and never call u back? Your agents pass calls to each other when you call in and their friends tell you their the manager where the he'll is your QA? This is total bs, you can't treat people as fools just because they owe you and not even running away but communicating with you. This is sickening