AM
Annabelle M
1 reviews | Active since May 2016
30 Jul 2017, 13:09
WHAT THE HELL!
<p>I called n asked them to move my payment date from the 25 to the 31. They did not do it n suspended my service on the 30th. My subcription was 497 but the self service said 529 so i paid 530 n now apparently i still owe 92. Theft n **************** has become the order of the day! 497 bacame 530 n now suddenly there is an outstanding 92 rand wow. Pls note that since u acted to be up-to-date n professional n cut my services even after i called! From now i expect no fault from u no no signal due to weather drama. U are perfect n have no flaws moss so it should go both ways not only when it comes to payments! U set the standard so u better maintain it!!!</p>
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
31 Jul 2017, 08:02Dear Annabelle
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Jul 2017, 08:02
Official
Dear Annabelle
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Jul 2017, 15:23Good day Annabelle
Thank you for sending us your query.
Our records confirm that your payment date has been changed to the 25th of every month. For this reason, you're charged the pro rata balance (R91.63) for these days 25 to 31 July 2017.
Please pay the balance owed today to keep the service active.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply31 Jul 2017, 15:23
Official
Good day Annabelle
Thank you for sending us your query.
Our records confirm that your payment date has been changed to the 25th of every month. For this reason, you're charged the pro rata balance (R91.63) for these days 25 to 31 July 2017.
Please pay the balance owed today to keep the service active.
Kind regards
Dinah
Best regards,