NM
Natasha M

1 reviews | Active since Mar 2017

03 Mar 2017, 06:17

WHAT THE F!!!!!!!!!!!

<p>SMART CARD NUMBER: ********** 5575</p> <p> </p> <p>CASE NUMBERS:</p> <p># ********** </p> <p># ********** </p> <p># ********** </p> <p># ********** </p> <p># ********** </p> <p># ********** </p> <p> </p> <p>REF: ********** 4-AI27</p> <p> </p> <p>SERIOUSLY!!!!!!!</p> <p> </p> <p>20 DECEMBER I HAD A EXPLORA ON PRICE LOCK INSTALLED. SUDDENLY ON 01/01/2017 A COMPACT SUBSCRIPTION WAS ADDED TO MY ACCOUNT BY SOME IDIOT. THE DEBIT ORDER FOR PRICE LOCK R949 NEVER WENT OFF FOR JAN OR FEB!!!!! BUT THE FREAKIN COMPACT SUBSCRIPTION WENT OFF ON DEBIT ORDER VERY MONTH R345!!!!!! I PHONED AND MAILED TO PLEASE ASK THAT SOMEONE WITH A CLUE PLEASE CANCEL THE FREAKIN COMPACT SUBSCRIPTION, CREDIT ALL THE COMPACT SUBSCRIPTION INSTALLMENTS AND THEN PLEASE PLEASE SET UP A PROPER DEBIT ORDER FOR THE EXPLORA. I AGREED THAT I THEN WANT TO PAY THE AMOUNT OUTSTANDING ON THE PRICE LOCK PAYMENT PLAN AT ONCE PER DEBIT ORDER. NOW SUDDENLY TWO DEBIT ORDERS OF R502.50 AND R4788.98 WENT OFF AT THE END OF FEB AND BEGINNING OF MARCH!!!!!!!!!!!WHAT THE ****????????</p> <p>AS FAR AS WHAT I AGREED TO WAS A CREDIT OF R1035 FOR THE COMACT SUBSCRIPTION THAT WENT OFF ON END OF DEC 2016, JAN 2017 AND FEB 2017!!!!!</p> <p>WITH PRICE LOCK THE MONTHY AGREED UPON AMOUNT THAT SHOULD HAVE BEEN DEDUCTED WAS R949 – SO R949 FOR END DEC 2016 – R949 FOR END JAN 2017 AND R949 FOR END FEB THAT GIVES YOU A TOTAL AMOUNT OF R2847!!!!!!!!!!! WHICH MEANS THAT FROM THAT AMOUNT YOU SHOULD HAVE CREDITED THE COMPACT SUBSCRIPTION OF R1035 (R2847 – R1035 = R1812!!!!!!!!!!!!!!!!) SO WHERE THE **** DO YOU GET THE R5291.48!!!!!!!!!!!!!!!</p> <p>I WANT THIS FIXED IMMEDIATELY!!!!!!!!!!!!!!</p> <p> </p> <p>NATASHA MEYER</p> <p> ********** 993</p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Mar 2017, 08:12
Official

Dear Natasha Meyer

That's not great to hear . Please accept our sincere apologies in this regard.

The Price - Lock team will contact you shortly.

We'll follow up and feedback.

Regards

Girly

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Mar 2017, 08:12
Official

Dear Natasha Meyer

That's not great to hear . Please accept our sincere apologies in this regard.

The Price - Lock team will contact you shortly.

We'll follow up and feedback.

Regards

Girly

NM
Natasha M's update03 Mar 2017, 11:01
Reviewer Update

Girly,

I do not have another 3 months to wait for the Price Lock team to contact me and anyhow just a waste of time and another oppurtunity for DSTV to ***** up somehting else.

Only took one phone call to my bank to reverse all debit orders.

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Mar 2017, 16:13
Official

Good day

We confirm that the consultant have contacted you and the billing issue is now resolved.

Should you need further assistance , please do not hesitate to contact us.

Warm regards

Girly