What the actual F#@**** I am being over charged for my Explora/Premium Price-Lock subscription!! I refuse to pay this!! Please contact me as I am STILL unable to contact you in any way.

I just recently took the Explora/Premium Price-Lock option of R799/month, with free Explora decoder & installation.... and I also have an extra view linked to my setup. It has all been installed, working fine, etc..... but the bill just came and I am being charged R1108.50!! Are you people crazy!? The call-centre person that i spoke to when i initially took out the package confirmed several times (on the recorded call), that the total I would be paying is/would be lower than the amount I was paying monthly with my old (then current) PVR/Premium package setup. I am definitely not paying R1108.50!! Now when i try to call the call-centre, i cannot get through to anyone- (which i am assuming is due to the Lockdown/Covid-19). I tried signing in to the "self-service" platform online to try & investigate and just maybe see what exactly i am actually being billed for R1108.50... ..Instead of the lower amount I was given over the phone when i took out the Explora/Price-Lock package/offer. But again, i cannot sign in for some reason.... it just keeps diverting back to the home screen every time i try to sign in to my account/profile. My customer number - ***3 My Cell number - *** My email address - *** Please contact me to explain what the heck is going on here. I refuse to pay this R1108.50. This is not the amount I was given/assured of that i would be paying monthly.