1 reviews | Active since Feb 2016
what shambles of service delivery!
<p>I have been paying my account monthly without fail and suddenly i get a massage on my phone: " pay R505.00 before the 15/07/2016 to avoid disconnection" no call explaining what is happening nothing. I had to call spoke to Ntongise who placed me on hold for 30mins and than advised she will call me back as they are annalysing my account mmmh i am still waiting. i called again and spoke to a busisiwe who advised balance for january outstanding proof of payment needed my line cut and they did not even call me back to provide me with a e-mail address to send the stuff to. i again "client at fault" called them back and the guy who answered could not give me busisiwe's e-mail address but will rather send her a mail to call me back and guess what i am still waiting. I again 'client at fault" took the initiative to call them back and spoke to siyanda who after explaining again my story placed me on hold for 45mins how nice! and i had to send proof of payments again for a different month sjo! and guess what my query has still not been resolved. DSTV YOU SUCK!</p>
Dear Charmaine
We acknowledge receiving your enquiry. We will look into it and provide feedback as soon as possible.
Regards
Multichoice Team
Dear Charmaine
We acknowledge receiving your enquiry. We will look into it and provide feedback as soon as possible.
Regards
Multichoice Team
guys i hope this query will not go on for five months like some of the other customers queries. please get this issue resolved a.s.a.p otherwise i will be forced to hand it over to the consumer goods and services ombudsman. i was online looking at my account and the balance is still reflecting and i have been billed extra again. please i don't want to wake up again and there is no tv to watch for my family. i have made means to contact you guys well in advance regarding this issue and i am the one carring the costs here.
friendly reminder!
guys i hope this query will not go on for five months like some of the other customers queries. please get this issue resolved a.s.a.p otherwise i will be forced to hand it over to the consumer goods and services ombudsman. i was online looking at my account and the balance is still reflecting and i have been billed extra again. please i don't want to wake up again and there is no tv to watch for my family. i have made means to contact you guys well in advance regarding this issue and i am the one carring the costs here.
friendly reminder!
dinah your feedback is still awaited the weekend is coming up and i have a feeeling i will be inconvenienced again by having no tv for my family to watch. please advise if there is some kind of feedback as yet because i will not carry any cost for the disconnections.
dinah your feedback is still awaited the weekend is coming up and i have a feeeling i will be inconvenienced again by having no tv for my family to watch. please advise if there is some kind of feedback as yet because i will not carry any cost for the disconnections.
Yes thank you Dinah he is attending to my query seeing that he was the only one willing to take me serous and making the effort to help me.
Yes thank you Dinah he is attending to my query seeing that he was the only one willing to take me serous and making the effort to help me.
Michael Thompson i want to thank you for the efficiency in sorting out my query you are the person keeping dstv alive as far as my experience goes. you were the only one willing to take time out of your schedule to attend to what i will call a "bomb about to go off"
satisfied customer
Michael Thompson i want to thank you for the efficiency in sorting out my query you are the person keeping dstv alive as far as my experience goes. you were the only one willing to take time out of your schedule to attend to what i will call a "bomb about to go off"
satisfied customer