1 reviews | Active since Jan 2016
WHAT SERVICE?!
<p>My service keeps being cut off on the grounds of my account being "in arrears" when I have clearly stated that I prefer to pay per EFT and have done so since the inception of my conteract in June 2016. Multichoice keeps submitting a DEBIT ORDER which my bank rejects, than holds ME responsible for reconnection fees!!!!! Ihave been cut off twice this month so far and they refuse to reconnect me. Now they are saying that my payment was reversed (paid 26th January to cover February) - this, after I even paid the so-called reconnection fee of R95.54 yesterday. I am soooooo tired of this nonsense. </p>
Dear Neil
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
Dear Neil
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
Good day Neil
We have assessed your account and we can verify that your debit order dated 31-01-2017 was returned unpaid as a result your service was suspended. You may consult your bank as to why the debit order was returned unpaid.
We confirm your method of payment is updated to cash. We have further reconnected your service, please make a payment of R783.72 as soon as you can, to update your account and to view service till the 27th of February.
Should you have any further questions, please feel free to contact us via ***.
Regards
Elna
Best regards,
Good day Neil
We have assessed your account and we can verify that your debit order dated 31-01-2017 was returned unpaid as a result your service was suspended. You may consult your bank as to why the debit order was returned unpaid.
We confirm your method of payment is updated to cash. We have further reconnected your service, please make a payment of R783.72 as soon as you can, to update your account and to view service till the 27th of February.
Should you have any further questions, please feel free to contact us via ***.
Regards
Elna
Best regards,