BR
Bradley R
1 reviews | Active since Jul 2016
11 Jan 2018, 21:14
What service?
I was suddenly unable to rent a movie from box office, even though I have over R600 credit. For some reason my cellphone number is no longer linked to my account. I opened a chat with Mulaifa who made no attempt to help me. Left me hanging for over 35 min after I said that their service levels are a joke.
Still cannot gore a movie and refuse to be left hanging all night. I hope competition comes in soon, you have no idea what service is DStv.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Jan 2018, 07:33Dear Bradley
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Jan 2018, 07:33
Official
Dear Bradley
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Jan 2018, 09:24Good day Bradley Richards
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you experienced in this regard.
We tried to contact you to assist with your concerns without any success
Should your problem persist, please advise us by return mail and we will assist you accordingly..
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply15 Jan 2018, 09:24
Official
Good day Bradley Richards
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you experienced in this regard.
We tried to contact you to assist with your concerns without any success
Should your problem persist, please advise us by return mail and we will assist you accordingly..
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,