1 reviews | Active since Oct 2015
What's the use of a debit order?
Multichoice / DSTV is quick to disconnect their service when their accounts department fails to collect payments by pre-arranged debit order. I have had a debit order with Multichoice for at least 3 years and suddenly in the last 4 weeks have been disconnect 4 times due to failure in submitting the debit order for collection. On each occassion when attempting to resolve the problem telephonically, I am assured that the problem has been corrected on their side. This not only now costs a R50.00 reconnection fee but also substantially telephone charges, the last call being 28 minutes without any solution. <br> The matter was finally resolved by making an EFT payment of the account which resulted in theservice being reinstated.<br>
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system it shows that another agent has already assisted on your query reversed the reconnection fees and reconciled the account. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system it shows that another agent has already assisted on your query reversed the reconnection fees and reconciled the account. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile